5 Year Strategic Plan
As we continue to do our part to make sure that every person in New Hampshire can fully participate in the economy and society, we’re focusing our energy, resources, and neighbors-helping-neighbors model in three strategic priority areas: Increase Impact, Strengthen Our Abilities, and Embrace Our State & Federal Policy Advocacy Role.
Strategic Priority 1: Increase Impact
Work is already underway to advance our goals in this area. Over the next five years, we’ll build on our strengths, innovative spirit, and partnerships to propel our mission to provide systematically excluded people and communities with the financial, human, and civic resources they need to be economically secure.
Strengthening Healthy and Sustainable Communities
We provide coaching and guidance, commercial and residential lending, along with policy and advocacy efforts to benefit resident-owned communities (ROCs), nonprofits, businesses, healthcare, and childcare to promote long-term success in New Hampshire communities.
Natural Resource Stewardship
We are bringing our strengths and partnerships to create opportunities in farm, forest, and climate aimed at expanding access to healthy food, helping farmers adopt climate solutions, building forest industry partnerships, and helping low- and moderate-income borrowers reduce costs through affordable energy efficiency solutions.
Increase ROC Sustainability and Innovation
We’re working with partners to develop and roll out new approaches that increase financial sustainability and infrastructure development at existing ROCs while creating more predictable and attainable ways for people to own manufactured homes.
Strengthening Healthy and Sustainable Communities
Empower ROC Communities
We provide ROCs with ongoing coaching and guidance to help them achieve their goals of financial sustainability, including necessary infrastructure repairs and upgrades.
Foster & Support Small Businesses and Nonprofits
Our lending helps organizations meet their current and future needs providing them with capital to improve and expand while providing jobs in their communities.
Healthcare Housing Collaboration
We work with partners in communities to improve the healthcare industry’s ability to collaboratively generate affordable, efficient, healthy housing that promotes patient recovery.
Improve Grant Capital Access
Our NCIC team helps empower under-resourced and underserved communities to access grant capital, coaching, and guidance for inclusive community and economic development.
Expand Manufactured-home Financing
Building on our previous successes, we continue to work with investors and funders to expand and solidify homeowner access to fair, fixed-rate financing for manufactured homes.
Support the Childcare Provider Network
We continue to collaborate with for-profit and nonprofit organizations to improve childcare buildings and facilities with the goal of creating greater access for low-to-moderate income families.
Natural Resource Stewardship
Expand Healthy Food Access
We will partner with organizations to support local efforts to expand access to healthy food. Plus, we are working to gather public and private funds to foster farm viability and develop climate-friendly and economically-just regional supply chains.
Farmer Financing for Climate Change
We work collaboratively with farmers and technical service providers to financially support farmers who want to adopt practices and tools for a changing climate.
Building Partnerships
Resources will be dedicated to actively establish, grow, and engage in partnerships related to healthy food access, climate solutions, and forest industry economies.
LMI Climate Mitigation & Energy Adaptation
As part of our energy efficiency efforts, we’re using an integrated approach to help increase climate mitigation and reduce energy adaptation costs for low- and moderate-income (LMI) borrowers.
Natural Resource Strategy Development
Initially, we will develop a plan for balancing farm, forest, and climate projects to maintain working lands as productive food sources, prevent greenwashing, and meet business needs.
Increase ROC Sustainability and Innovation
Strategic Outreach
We will create outreach campaigns to connect with and empower low- and moderate-income (LMI) borrowers to become manufactured-home owners and support them through coaching, guidance, and lending.
Advocate for Zoning Reform
One aspect of our policy and advocacy work will include advocating for expanded zoning reform to support manufactured housing as one of the solutions to the housing crisis.
ROC Formation Strategy Development
To expand our impact across New Hampshire, we will develop a replicable strategy for the creation of new ROCs from the ground up.
Ensure ROC Funding
Leveraging our experience with government funding we will ensure that ROCs have access to federal and state funding to preserve and repair the infrastructure needed for sustainable, safe, and healthy communities.
Expand Climate Partnerships
We will reach out to potential partners with the goal of becoming a reputable partner for facilitating climate mitigation projects in resident-owned communities.
Share ROC Feasibility Study
To help with the nationwide housing crisis, we will share our feasibility study findings of using the ROC model to create and preserve affordable housing.
Strategic Priority 2: Strengthen Our Abilities
We’re expanding, modernizing, and investing in our systems to sustain our approach to impact and creating internal structures that foster excellence. To accomplish our goals, we’re building capacity, strategically developing our board of directors, positioning ourselves to be a first choice for impact investors, and redefining our awareness and marketing strategies.
Capacity Building
Our goal is to create a sustainable work environment and culture to support a best-in-class team that feels valued and respected.
Board Development
We will enact our plan to strengthen our capacity to meet our mission and vision through the strategic development of our Board of Directors.
Increased Capitalization
Through marketing, messaging, and targeted outreach, we will position ourselves to be a desirable first choice for all types of impact investors.
Awareness & Marketing
We are engaged in a rebranding, messaging, and digital strategy process to help us communicate our values, impact, and engagement opportunities.
Capacity Building
Deepen Our JEDI Commitment
We will take active steps to deepen our commitment to justice, equity, diversity, and inclusion (JEDI), especially in the area of systematically excluded people, including our borrowers, partners, staff, and leadership.
Be a First-Choice Employer
To attract and retain top talent, we will continue to have a culture that makes us a desirable employer known for our mission-driven work and commitment to our staff.
Strengthen Our Capacities
We will continue to build out our internal capacities including technology, infrastructure operations, and human resources to empower our staff to do their best work.
Deliver Valuable Products & Services
Our teams will continue to deliver the quality products and services to our borrowers we have built our reputation on while prioritizing work-life balance for our staff.
Integrate a Climate Solution Perspective
As interest grows, we will view and assess our initiatives — both internally and externally – through a climate solution lens.
Foster Inclusion of Remote Staff
Acknowledging the importance of human connections to our distributed workforce, we will institute a strategy to include remote staff through the appropriate use of technology.
Improve Employee Onboarding
To help new employees feel welcome from day one, we will improve our onboarding systems to help both onsite and fully remote new team members understand our culture.
Board Development
Active Inclusion
We will intentionally look to bring on board members in a way that includes voices that reflect the people that we serve.
Foster Leadership Skills
We recognize that board service is a path toward leadership development and foster these skills amongst board members to better equip them to serve their communities.
Empower Strategic Thinking
To get the most value from our board members we will work with them to become strategic thought partners empowered to help us realize our vision.
Increase Capitalization
Expand Financial Sustainability
To deepen our ability to be financially sustainable, we will diversify our investment and donation sources to support the long-term growth of our products and services.
Pursue Grants
In the current economic and infrastructure development environment we will continue to be opportunistic with grant resources and relationships to increase our impact.
Increase Mutual Impact
We’re excited to expand our work with strategic partners to increase our mutual impact and reduce redundancy within our network to best serve our communities and borrowers.
Redefining Awareness & Marketing
Rebrand, New Website and Digital Strategy
We will leverage our recent rebrand, messaging, and digital strategy to build brand awareness and affinity with a new generation of borrowers, donors, and impact investors.
Updated Messaging and Marketing
To clearly communicate our value; staff, board members, and partners have developed current language and tools to clearly and consistently describe the work we do and why it matters to potential investors and funders.
Increase Community Awareness
Central to our strategy of increasing cause and brand awareness and connecting with stakeholders, is an increase in attendance by our staff at in-person events that align with our mission.
Strategic Priority 3: Embrace Our State & Federal Policy Advocacy Role
We are on a path to becoming national thought leaders and trusted partners in advocating for policies that advance the quality of life for those we serve. We’re building capacity to support state and federal policies that preserve and strengthen protections of marginalized people. Our goal is to be the go-to authority on affordable housing, clean-energy solutions, and access to capital for historically underserved people.
Amplify Outcomes
To showcase the value of this work, we will amplify the messages and outcomes of our advocacy work, including work led by our partners, to deliver on the needs of our borrowers.
Build Trust
Our goal is to become a trusted voice at state and federal levels on educating and advocating around social determinants of health including affordable housing, clean-energy solutions, and access to capital for historically underserved people.
Support Policymakers
We continue to collaborate with federal and state policymakers and agencies looking to increase affordable home ownership and set policies in other aligned cause areas and fundraise for related awareness campaigns.
Federal & State Funding Advocacy
Our advocacy strategy will continue to be focused on ensuring that federal and state funds relevant to our constituents are reaching those who need it — especially systematically excluded people.
Our organization is more scalable and dynamic than we ever have been in our history — and I can’t wait to be a part of our growth over the next few years as we launch new products, improve our existing services, and contribute further to growth and prosperity in our communities.
Our 2024-2029 Strategic Plan focuses on reaching our vision of a future where all people have access to the resources they need to live secure and prosperous lives. Join us.
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